Co-browsing - Enhance customer experience with real-time support

Co-browsing is a technology where a customer service agent can see the customer's web browser view and navigate with them. This occurs without the need for add-ons or software installations, making the process smooth and effortless for both parties.

Benefits of Co-browsing Tool

Better Customer Experience

• Real-time support: Customers receive instant help during their purchasing experience. The customer service agent can guide them in navigating the website, filling out forms, or finding the products they are looking for.

• Personalized service: Co-browsing allows for personalized guidance, improving customer satisfaction and trust.

More Efficient Problem Solving

• Quick resolution: The customer service agent can see exactly where the customer is facing issues and provide immediate solutions. This reduces misunderstandings and shortens problem-solving time.

• Precise instructions: Instead of the customer trying to explain their problem, the customer service agent sees the situation themselves and can give specific instructions.

Increased Sales

• Guiding the purchasing process: Customer service agents can assist customers through the purchasing process, removing obstacles, and answering questions in real time. This reduces abandoned carts and increases conversions.

• Customized product presentation: Co-browsing allows for the presentation and comparison of products according to the customer’s needs, which can lead to upselling and more satisfied customers.

Enhanced Security

• Secure session: The co-browsing tool is designed with the customer's privacy and security as a priority. 

• No add-ons: The tool works directly in the browser without the need to install add-ons, which reduces security risks and technical issues.

Provide your customers with a unique, personalized shopping experience that stands out from the competition.