Centralized customer service with the help of AI Commerce's FAQ feature

1. Product-specific questions and answers:

On product pages, customers can ask product-specific questions, which the merchant can easily answer through the admin panel. Answers are publicly displayed in connection with the product, providing other customers with immediate information.

2. Centralized FAQ page:

A separate FAQ page for the online store can collect common questions and answers, such as information related to orders, returns, and deliveries. This reduces the burden on customer service and provides customers with quick solutions to the most common questions.

Key features

• Question management: All questions are listed in the admin panel, showing the date of the question, the product's product code, and customer information.

• Easy communication: The customer's name and email address are displayed alongside the questions, allowing for direct contact via email.

• Automatic notifications: The merchant receives an email notification for each new question, enabling quick and smooth responses.

• Public and private answers: The merchant can publish the answer on the product page and use the same message as a personalized email response to the customer.

Benefits for your online store

1. Better customer experience: Customers receive answers to their questions quickly, improving the shopping experience and building trust in the online store.

2. Efficiency in customer service: A centralized admin panel and clear process reduce the time spent handling messages.

3. Information sharing: Public answers on product pages and a centralized FAQ page reduce repetitive questions, saving time for both customers and merchants.

4. Promoting sales: Clear and up-to-date answers can eliminate purchasing barriers and speed up purchasing decisions.

Example in practice

On the product page, a customer can ask, for example:

“Does this product include all the necessary installation materials?”

The merchant responds directly through the admin panel:

“Yes, the product includes all installation materials. Also, check our additional accessories here [link].”

The answer is published on the product page and can also be sent personally to the customer via email.

A centralized FAQ page can compile frequently asked questions, such as:

• How do I make a return?

• What payment methods can I use?

• How long does delivery take?

Summary

The AI Commerce FAQ feature enhances customer service in online stores and provides a clear process for answering customer questions. With this feature, you can save time, reduce repetitive questions, and improve customer satisfaction. The centralized FAQ page and public answers on product pages work together as an effective customer service tool.

Implement the AI Commerce FAQ feature and take your online store's customer service to the next level!