New
May 6, 2025
The built-in review system of AI Commerce has received a significant upgrade: you can now automate the sending of review requests to registered customers X days after their order. This enhances the collection of reviews, builds buyer trust, and provides valuable feedback for product development.
How the feature works:
A review request is automatically sent after the selected period following the order (e.g. 5 days).
The setting can be found under Dashboard > My Store > Reviews Reminder Date (value 0 = disabled).
The email includes a direct link to the ordered product.
The link works with the login token, which facilitates leaving feedback.
Only registered buyers can leave a review. Each review is marked with a Verified Purchase label.
Available to merchants:
Management of evaluation criteria: Add, edit, or remove criteria that require stars in Reviews > Ratings.
Moderation of reviews: Review and approve reviews before publication. Edit or respond directly from the dashboard.
Automatic average calculation: Approved reviews update the product page’s rating and review count in real-time.
Best practices:
Recommended delay: 5–7 days, when the product is likely to have been received.
Add a customer-friendly message and a CTA button to the email.
Test the functionality by making a test purchase and monitoring the arrival of the request email as well as the functionality of the token link.
Leverage reviews in marketing – highlight the best quotes in product descriptions.
Why implement:
Increases trust on product pages.
Improves conversion when users see genuine reviews.
Provides data for product development and tracking customer satisfaction.
With this upgrade, AI Commerce manages the timing of review requests, user identification, and technical management of reviews on your behalf – completely automatically.
